Reopening Timeline ​

March 1st

  • Quiet room will be open with coffee, tea, and water available
  • Facials, massages, manicure, pedicure, and hair removal will continue to be offered
  • Access to change rooms, robes and slippers, Salt Chamber and saunas remain closed ​

March 21st  

  • Masks are still required when having a massage as per the Ontario Governments guidelines for all healthcare works along with the CMTO and we encourage clients to continue wearing masks or face coverings when in the spa.

April 6th

  • Quiet room and refreshment station open
  • Side by side (Couples) services, Body Wraps and Hot Stone Massage and Salt Chamber will be added to the already offered services
  • Access to change rooms, robes and slippers, and saunas remain closed 

May 18th

  • The spa will completely re-open with all services and amenities being offered. ​  

 

We want you to know that the safety of our staff and our clients remain our top priority. Therefore, we will continue enforce all health and safety initiatives. 

 Stay safe and we look forward to seeing everyone soon!

FAQ

PROMPTNESS If you are running late, please give us a call. We will do our best to accommodate late arrivals. (full-service fee will apply).

CELL PHONES Remember you are in a No Cell Zone. Please make sure your cell phone is turned off and placed safely inside your locker. Cell phones can be very distracting even on vibrate and since all phones now have cameras, it can raise privacy concerns among others visiting the spa.

CANCELLATION POLICY/NO SHOWS Last minute cancellation penalties will be waived with a valid reason (except for no-show a full-service fee applies)

GIFT CARDS/CERTIFICATES & SERIES are non-refundable.

CHILDREN We love kids, but the Spa is a place where Moms and Dads come to rest and recharge their batteries. So please, make baby-sitting arrangements in advance and come enjoy the Spa without your little ones. Must be 18 years and older.

SPA DINING Under the current situation, dining has been suspended.

HEALTH AND COMFORT LEVEL Please notify us before booking treatments if you are pregnant, have allergies, high blood pressure, and any other physical ailments or need assistance. This will prepare our staff in advance so we may provide the best possible treatment for you. When receiving your treatment, the technician will address your needs based on your personal assessment.

INDOOR VOICE Speaking at low levels will ensure everyone remains in a relaxed state and help you get there too. Many visit the spa to reflect or meditate and may wish to shy away from conversation. Groups are encouraged to arrange a private space should you wish to “Get the Party Started” at The SPA.

WHAT TO WEAR For now, the Public Health and Safety guidelines require us to close our change facilities. Clients will change in their treatment room. Please wear something comfortable.

GRATUITY In appreciation of outstanding service, gratuities may be given at your discretion.

PARKING Parking is located across from the Hotel/Spa entrance. It is a "Pay and Display" lot. The cost is $2.00 per hour/ Maximum daily rate $12.00 (6am-6am)

PERSONAL ARTICLES Every client is provided a personal locker, however, the SPA is not responsible for lost or misplaced items.

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Revised Mar. 9.22

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