Dear Spa Clients,

WELCOME!

We are excited to announce the Spa will be reopening for massage therapy treatments on June 17th. Our opening will be done thoughtfully and gradually. As always, the Spa at The Old Mill continues taking all reasonable precautions to ensure your health, safety and well-being. We have added to all current Health & Safety Legislation, our own policies and procedures in order to remain in compliance with the Government’s new guidelines.

  • These are some of the measures being implemented in our spa:
  • All clients will be pre-screened prior to booking and arrival via email or telephone in accordance to Health Canada’s regulations
  • All employees will be screened daily and we have a zero-symptom allowed policy
  • All clients will be asked to use hand sanitizer before entering the spa
  • Clients are asked to come to the appointment wearing a clean disposable or reusable mask that can be worn throughout the treatment
  • Staff will be greeting our clients with a friendly smile and hello rather than a handshake 
  • Last minute cancellation penalties will be waived with a vaild reason (except for no-show)
  • We have provided additional quiet zones (waiting areas) and encourage clients change in their treatment rooms to accommodate physical distancing throughout the spa
  • Hand washing and hand sanitizer stations will be located throughout the spa
  • Staff will be supplied with regulated PPE
  • Our treatment rooms will continue to be disinfected between every service with PreEmpt. (PreEmpt is endorsed by Health Canada as an effective disinfectant against COVID 19)
  • We are continuing to disinfect high touch surfaces such as doorknobs, handles, railings, light switches, lockers throughout each day
  • Duvets and heating pads have been removed from our tables
  • Clients and staff who are sick will not be allowed to enter the spa
  • We encourage on-line shopping with delivery or same day curb side pick up
  • Non-contact payment and checkout will be available

In the next few days, we will be back to business to what is considered the new norm. Although some things will change in the spa, our dedication to providing the highest standard of service and hygiene will never change. Should you have any questions, please do not hesitate to contact us via email or phone. We look forward to seeing everyone soon!

 

As the Spa re-opens there will be some changes you might notice, but rest assured our outstanding service remains the same!

FAQ 

SPA ARRIVAL - Please arrive a maximum of 15 minutes prior to your service.  You will need to complete a COVID-19 screening before entering the spa.

PROMPTNESS If you are running late, please give us a call. We will do our best to accommodate late arrivals. (full service fee will apply).

CELL PHONES Remember you’re in a No Cell Zone. Please make sure your cell phone is turned off and placed safely inside your locker. Cell phones can be very distracting even on vibrate and since all phones now have cameras, it can raise privacy concerns among others visiting the spa.

CANCELLATION POLICY/NO SHOWS- Last minute cancellation penalties will be waived with a vaild reason (except for no-show a full service fee applies)

CHILDREN - We love kids, but the Spa is a place where Moms and Dads come to rest and recharge their batteries. So please, make baby-sitting arrangements in advance and come enjoy the Spa without your little ones. Must be 18 years and older.

SPA DINING - under the current situation, dining has been suspended.

HEALTH AND COMFORT LEVEL - Please notify us before booking treatments if you are pregnant, have allergies, high blood pressure, and any other physical ailments or need assistance. This will prepare our staff in advance so we may provide the best possible treatment for you. When receiving your treatment, the technician will address your needs based on your personal assessment.

INDOOR VOICE -  Speaking at low levels will ensure everyone remains in a relaxed state and help you get there too. Many visit the spa to reflect or meditate and may wish to shy away from conversation. Groups are encouraged to arrange a private space should you wish to “Get the Party Started” at The SPA.

WHAT TO WEAR - Wear what makes you feel comfortable. Clients having 2 or mopre services may be permitted to change into a robe, however, circum-stances may arise where other clients would be allowed.Clients are encouraged to change in the treatment room where they will be receiving treatment.

GRATUITY In appreciation of outstanding service, gratuities may be given at your discretion.

PARKING Parking is located across from the Hotel/Spa entrance. It is a "Pay and Display" lot. The cost is $2.00 per hour/ Maximum daily rate $12.00 (6am-6am)

PERSONAL ARTICLES Every client is provided a personal locker, however, the SPA is not responsible for lost or misplaced items.

 

 

Revised June 2, 2020

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