Booking An Appointment

If you are booking your first appointment with us, you will be asked to provide a Spa at the Old Mill gift card number or a credit card number to hold your appointment, we also require your full name, email address and the best phone number to reach you, in case we need to get in touch! If you are booking appointments for a group, we require the first and last names of each client. The contact information and credit card of the group organizer will be used to hold all of the group appointments. 

Email Reminders

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment.

Cancellations

Please keep in mind that “No-shows” or last minute cancellations leave our therapists with empty appointment times, as well, we may have had to turn away other clients that could have enjoyed that appointment. Clients that do not honour their appointments will be charged the following cancellation fees:

Individual Appointments: We require 24 hours notice for altering, cancellations or rescheduling.

Multiple or Side by Side Appointments: We require 48 hours notice for altering, cancellations or rescheduling.

Private Parties / Groups: We require seven days notice for altering, cancellations or rescheduling for the entire group and 48 hours’ notice for individual attendees. Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price plus applicable taxes being charged.

Gratuities

Gratuities are left to the discretion of our clients. Gift Cards/Certificates do not include gratuities unless otherwise specified.

Return Policy

Gift Cards/Certificates & Series are non-refundable.
One year expiry applies to services and/or packages only. After the one year the original dollar value remains on the card with no expiry.
RETAIL - 14 days from purchase, unopened and with proof of purchase.

Manicure/Pedicures 

If you find yourself with shellac on your hands or toes before your appointment that needs removing, please contact the spa immediate to ensure a Shellac Removal is booked to provide the best experience possible.  If you arrive without notifying us, we may not be able to provide the service.   

Parking 

Parking is located directly across from the Hotel/Spa roundabout. It is a public outdoor lot and is pay & display. The rate is $2/hour, up to a maximum of $12/day. If the parking meter is not working, clients are responsible to scan the QR code (on the side of the meter) or use another meter to obtain a ticket. The lot is regularly enforced and the Spa is not responsible for any parking tickets. There is no parking in the Hotel/Spa roundabout.

Method of Payment

The spa accepts visa, mastercard, american express, cash, the Spa's gift cards and Old Mill Toronto gift cards purchased before Jan. 2020. To ensure your gift card is valid, please call us at 416-232-3700. 

Age

All clients must be 18 years and older.

Lost or Stolen

Items We regret that the SPA at THe Old Mill is not responsible for lost, damaged or stolen items. We strongly encourage clients to keep valuables with them or leave at home.  

The SPA at The Old Mill was established 2001