Booking An Appointment

If you are booking your first appointment with us, you will be asked to provide a Spa at the Old Mill gift card number or a credit card number to hold your appointment, we also require your full name, email address and the best phone number to reach you, in case we need to get in touch! If you are booking appointments for a group, we require the first and last names of each client. The contact information and credit card of the group organizer will be used to hold all of the group appointments. 

Email Reminders

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment.


Please keep in mind that “No-shows” or last minute cancellations leave our therapists with empty appointment times, as well, we may have had to turn away other clients that could have enjoyed that appointment. Clients that do not honour their appointments will be charged the following cancellation fees:

Individual Appointments: We require 24 hours notice for altering, cancellations or rescheduling.

Multiple or Side by Side Appointments: We require 48 hours notice for altering, cancellations or rescheduling.

Private Parties / Groups: We require seven days notice for altering, cancellations or rescheduling for the entire group and 48 hours’ notice for individual attendees. Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price plus applicable taxes being charged.

Return Policy
Gift Cards/Certificates & Series are non-refundable.
One year expiry applies to services and/or packages only. After the one year the original dollar value remains on the card with no expiry.
RETAIL - During COVID-19 the spa will not accept any returns.



Hours of Operation

Wednesday - Sunday - 10am to 6pm 

Monday and Tuesday - 10am to 3pm                                                                                    Call Centre and Retail Sales only, no Spa Services available


The SPA at The Old Mill was established 2001

Hours Of Operation

Open Time Close Time
Monday 9:30 am 6:00 pm
Tuesday 9:30 am 6:00 pm
Wednesday 9:30 am 6:00 pm
Thursday 9:30 am 6:00 pm
Friday 9:30 am 6:00 pm
Saturday 9:30 am 6:00 pm
Sunday 9:30 am 6:00 pm


9 Old Mill Road
Toronto, ON M8X1G5
(416) 232-3700
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