Sofitel SPA by Sofitel Singapore Sentosa Resort & Spa is a multiple award winning spa and the world’s largest Sofitel SPA. A pampering haven set within a heritage building and tranquil sanctuary of 6,000 square meter of lush greenery.

Showcasing artisanal spa experiences based on French cosmetology with a touch of local influences, awaken your senses and feel re-energised. Explore a new kind of spa experience with a wide range of poetic and surprising treatments. Discover the ingredients that enhance your natural glow and make the stresses and strains of daily life fade away with our menu inspired by gastronomy.

Experience the benefits of integrated wellness approach that includes the four pillars of health to achieve balance in body and soul and optimal health.

Sofitel SPA boasts an outdoor spa garden featuring its own lap pool, mineral-rich mud pool, float pool with cascading waterfall and meditative labyrinth.

Sofitel SPA invites you to experience its garden paradise featuring a lap pool, mineral-rich mud pool and float pool with cascading waterfall for an unforgettable spa experience in the lion city.

Sofitel SPA is committed to offer goods and services of satisfactions quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

The following information is provided to assist you in creating the perfect Sofitel SPA experience.

Age Requirement
Guests of Sofitel SPA must be at least 18 years of age.

Advanced Booking and Reservations
We encourage our guests to schedule their appointments in advance. Bookings that are made on the day of service and walk-in appointments are always welcome, and based on availability. All reservations must be secured with a major credit card and telephone number.

Arrival at Sofitel SPA
To enhance your spa experience, we encourage you to arrive 30 minutes prior to your treatment. Leave your cares at the door and unwind in our calming, therapeutic and relaxed environment and luxurious spa facilities such as the steam room and hot and cold plunge pool. Give yourself time prior to your treatment to optimise the overall effects, and completely re-balance your mind, body and spirit.

Lateness and Cancellation Policy
We value your business and appreciate your cooperation on our cancellation policy. Cancellation and rescheduling requests has to be made at least 6 working hours prior to the scheduled appointment, or a 50% cancellation charge will be imposed. Please note that arriving late will result in the shortening of treatment time with respect for the next appointment, while full charges will apply.

Health Conditions
Your health and safety comes first. Please help us to provide you with the best possible spa experience by completing the guest consultation form. All treatments and services will have varying effects on the individual. Please kindly advise us of any health conditions, allergies or injuries when making your spa reservation.

Pregnancy
Please inform us in advance if you are pregnant so we can guide you in selecting the treatment that is most suitable for you during this special time. Pre-natal massage is strictly not advisable during your first trimester and beyond the eighth month of pregnancy.

Prices
Prices stated are in Singapore dollars and subject to 10% service charge and 7% Goods and Services Tax. Prices are correct at the time of printing and subject to change without prior notification. Gratuities are not included and left solely at your discretion. We accept cash and major credit card payments but do not accept cheque or foreign currency. Our Sofitel SPA team will assist you with any therapy and pricing inquiries you may have at the time of your reservation. Sofitel SPA honours prices quoted at the time of booking for services and is committed to avoid over or under-charging, and to ensure correct change is given.

Valuables
We request that all valuables are stored in your room or locker provided for you at the time of your service. All guests are reminded that they are responsible for their own property and belongings. Sofitel SPA shall not be held responsible for loss of any items, cash or valuables brought into the spa premises.

Refund Policy
Treatment and vouchers purchases are non-refundable and non-exchangeable. Prepaid packages and membership are eligible for a 5 working days cooling-off period (exclusive of Saturday, Sunday and Public holidays) to allow customers to seek full refund of payment made if they do not wish to proceed with the services offered. Sofitel SPA allows the exchange of therapist in the first 10 minutes of treatment if services are not satisfied by the customer.

Group Booking
Please contact us at (65) 6708 8358 or email us at H9474-TH2@ sofitel.com to find out more customized spa packages or corporate events.

Pre-Paid Gift Vouchers
Spa voucher certificates are available in cash denomination of $50 or $100, or in specific treatments or experience from the spa menu. Vouchers purchase can be made in person at the premise or via email with the support of an authorisation form and a verified card payment. Please contact us at (65) 6708 8358 or email us at H9474-TH4@ sofitel.com for inquiries and purchase.

Important Notice on Pre-Paid Gift Vouchers: The gift voucher certificate is non-refundable, not exchangeable for cash, will not be replaced in case of loss or damage. Treatment and Cash vouchers must be utilised in whole on the day of redemption, as the balance will be forfeited and cannot be carried over. We regret to inform that extension request for gift vouchers are not available. Please allow a minimum 14 days in advanced for your spa booking, especially for the weekend and Public Holidays. Sofitel SPA is required by CASE TRUST to provide all pre-paid vouchers with an insurance cover noted, therefore valid ID and contact details of the purchasers are required for registration upon purchase. A temporary insurance cover note will be issued to the customer upon making the prepayment.

Sofitel SPA Ethics and Values
Our guests’ interests are of utmost importance to us and we strive to protect our guest’s privacy and security in our premises at all times. Sofitel SPA caters to both male and female clients with separate treatment rooms and indoor facilities are housed in separate male and female locker changing rooms. Sofitel SPA values guests’ confidentiality at all times and is committed to keep guests’ information locked and will only be used for the purpose of payment and completing sales transactions. We strive to provide a comfortable spa experience and do not practice in selling activities or any form of selling tactics during treatments and in treatment room; Sofitel SPA does not practice any form of pressure selling or unethical sales tactics at all times. Sofitel SPA is committed to provide the highest quality care and our therapist are professionally trained and certified by local and international spa institutes.

Sofitel SPA Etiquette
For the courtesy of our guests, all mobile phones and electronic devices should be switched off / in silent mode within the spa premises. For the comfort and privacy of other spa guests, photography is strictly not allowed and noise levels should be kept to a minimum. Consumption of alcohol inside the spa premises is strictly prohibited and alcohol consumption is discouraged prior to any spa treatment. Sofitel SPA is a non-smoking environment. In-house guests are welcome to visit the spa dressed in their robes and slippers.*Sofitel SPA reserves the right to deny entry to anyone who is in breach of our rules & regulations or whose conduct is offensive to other user / guest / employees or who presents a health and safety issue.

Hours Of Operation

Open Time Close Time
Monday 11:00 am 8:00 pm
Tuesday 11:00 am 8:00 pm
Wednesday 11:00 am 8:00 pm
Thursday 11:00 am 8:00 pm
Friday 11:00 am 8:00 pm
Saturday 11:00 am 8:00 pm
Sunday 11:00 am 8:00 pm

Location

TAX INVOICE / GST REG NO: 53253461A
2 Bukit Manis Road Sentosa
Singapore, 099891
Singapore
67088358
www.singaporeresortsentosa.com/s...
Email:
Password:
Logins are case-sensitive
Cancel   Log in
I forgot my Password.