Thank you for visiting our client information and booking portal.  You will find information about our policies, appointment booking, and your client profile information through this browser window.  If you have any questions, please do not hesitate to contact us at 918.331.3855 or at fusionmassagetherapy@gmail.com. 
Have a wonderful day!


 

New Guest Reservations

For all new clients scheduling, a form of payment is required to reserve all appointments. In the event of a no-show or inadequate notice per our cancellation policy, a 100% fee will apply.  Additional requirements apply to group bookings. See store for details.

Your First Appointment
For your first appointment you may want to come a little early so that you may fill out a medical history form. It is extremely important to list all medications and injuries on your medical history form; this will assist the therapist in coming up with a treatment plan that best fits your needs. Each time you come to your appointments you will be asked if there are any changes to your medications or any new injuries or ailments you may be experiencing.  If you have not been to Fusion for a service in over 2 years, you will be asked to update your medical history and information per our company policy.  This helps to keep our records up-to-date for legal purposes when rendering services.
Dressing and Undressing

After the therapist takes a brief history the therapist will leave the room so you can disrobe and relax under a sheet or large towel. Only the area that the therapist is working on will be exposed. If you do not feel comfortable disrobing the therapist is able to work directly through the clothing. Please be sure to wear clothing that is not tight or restrictive as it will interfere with the treatment.
What is my part in the massage?
For most massage modalities you will be asked to lie down on a special massage table. This padded table may also have various bolsters to make your position more comfortable. Please relax, and allow the therapist to work the area being treated. If you are uncomfortable at any time you should tell your massage therapist so you can shift your position or use bolsters to make your position more comfortable. If the pressure becomes too deep or uncomfortable please inform the therapist so the pressure can be adjusted. If you prefer not to talk during your massage you should mention that to the therapist.

 

Cancellations

We understand that unanticipated events happen from time to time. In our desire to be effective and fair to all of our clients, and out of consideration for our therapist's valuable time, we have adopted the following policies:

  • Please call 24 hours prior to your appointment when canceling. This allows someone else on our waiting list to avail themselves of our services.
  • If you are unable to give adequate notice, you will be responsible for 100% of what would have been your treatment fee. At our discretion, the charge will be deducted from the outstanding balance of an existing gift card, series, or credit card on file. Otherwise, it must be paid in full before the rendering of your next service.

 

Delayed Arrival or No-Show Appointments

In order for Fusion Massage & Wellness to effectively utilize our therapist's and client's valuable time, we request that you arrive at least 5 to 10 minutes early for your scheduled appointment time.  If events happen that prevent you from arriving on time, you will still be responsible for paying for the full amount of the service even though your therapist will more than likely have to cut your appointment time short to stay on schedule for the rest of their clients. 

If client is more than 10 to 30 minutes late depending on the length of their appointment, you will be considered a "no-show" should you not contact us in a timely fashion regarding your absence from your appointment. You will then be responsible for the full amount of the service fee had you attended that appointment which will need to be paid before any other appointments can be rendered.

If client is more than 10 to 30 minutes late depending on the length of their appointment, and you do wish to have whatever time is left for your appointment rendered, we can do so if you wish should the therapist be able to render any part of your appointment in the time that is left.  If you wish to reschedule to receive your full time, you will still be charged as a "no-show" and responsible for that day's missed appointment.

If a client is late, depending on the therapist's schedule, we may sometimes be able to extend the time of your appointment to completely fulfill the scheduled treatment.  This is only sometimes available should the therapist not be directly booked after your appointment and is not a guarantee.

For all scheduled appointments, your appointment time starts at the time it was scheduled.  If your appointment is at 5 pm, you will need to arrive early so that your appointment starts promptly at 5 pm.  We do build in a very small amount of extra time into each of our appointments, but please do not depend on this time as a "buffer" should extraneous circumstances occur.

 

Children

To ensure the enjoyment of all of our clients, please do not leave children unattended in the waiting area or bring them into the treatment room areas.  If you do not have arrangements made for child care during the time of your appointment, we will have to reschedule your appointment for a different day and time.  For liability purposes, we do not allow guests of Fusion to leave their children unattended or to be watched by our front desk staff.

Cell Phones and Electronic Devices

We understand it is necessary to have your devices with you, but we kindly request that upon your arrival that you silence all devices when inside the treatment rooms. Also, please do not take or make phone calls inside treatment rooms or in the waiting area as to not disturb other guests.

Gift Cards and Gift Certificates

Fusion offers gift cards in any increment you wish to purchase. Gift cards can be purchased online or in-store only. For your safety and the safety of our business, Fusion no longer accepts orders by phone. Gift cards must be presented and surrendered at the time of check out. Unfortunately, at this time, we are unable to "look up" or "recall" purchased gift cards unless the physical card is presented due to too many fraudulent gift card redemption attempts. We apologize for any inconvenience this may cause you in the future.

Product Returns

If for some reason you are not completely satisfied with your purchase, you may return unopened products within 7 days for an in-store credit, exchange, or return. After 7 days, unopened products may be returned for in-store credit only. Unfortunately, we do not allow returns on opened or used products due to health and safety concerns.

Per the owner's discretion, if an opened product must be returned because of a physical reaction to use, a 35% restocking fee will be taken from the original purchase price and the remaining 65% will be given as in-store credit only.  Any products that exceed thirty (30) days from the original purchase date cannot be accepted as a return.

It is not a necessity, but when returning a product, the client should bring their original purchase receipt with them to verify the purchase. Should you not have the physical receipt, we will verify purchase by means of checking your account.  This allows for the front desk staff to easily find your purchase ticket.

 

Double Discounts

As of January 1, 2016, gift cards purchased during sales (Black Friday and Mother's Day) cannot be used to purchase our discounted Fusion Series. All series are already deeply discounted for your convenience so double discounts will no longer be allowed.

Fusion Series

Series are non-refundable and may not be returned. When purchased, Series cannot be split up between family members and cannot be transferred to gift cards. Series are not transferable unless extenuating circumstances arise at which time the transfer of services will be at the discretion of management. Series may also not be split into smaller time increments (i.e. 1 hour appointments cannot be split into two 30 minute appointments).

 

Services and Pricing

Please note that some prices are subject to change depending on difficulty and length of time taken for the appointment.  Most appointments that may require a price change will be marked with a (+) sign on our menus.  Also note that management occasionally will make price changes to services without notice.  We do not accept "ad matches" from other spas or salons at this time for similar treatments we offer.  In the case prices listed on our menu or website do not match the prices in our system as sometimes we do make mistakes or "miss" correcting things on our printed materials, the price in the computer system upon check out from your service is the correct price.

 

Discount Codes

Codes: Occasionally our booking system will send out unique codes and offers to you, should you receive one of these, please note that these codes are non-transferable and should be used within a certain time frame outlined in the communication you received.  Codes are generated based on your attendance or lack there of and are unique to each client so sometimes you will receive different codes than that of someone you know who may have also received one.

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