Cancellation Policies

We play fair!

Cancellation Policy for CLEANING, SANITIZING & CARPET SERVICES 

You can cancel up to 2 hours before your service by phone, text or email without consequence. If you cancel less than 2 hours before service, we'll retain your full service payment. This amount is not a fee, nonrefundable and will be retained until you order service again with us. If you cancel 2 or more consecutive services, staff may feel reluctant to book your services and we may have scheduling issues.

Cancellation Policy for ORGANIZING, CHEF & TILE SERVICES

You can cancel up to 24 hours before your service by phone, text or email without consequence. If you cancel less than 24 hours before service, we'll retain your full service payment. This amount is not a fee, nonrefundable and will be retained until you order service again with us. 

In the rare event Clean N Done has to cancel your service, you will have the choice of either a 100% refund within 24 to 48 hours or a courtesy credit towards a rescheduled service.  We'll do our best to accommodate and promise you that we care about your time and your space. 

We'll send you an email link to pay upon service confirmation and require payment by credit card before service or dispatch may be delayed or cancelled.